Have you ever been in a pinch and needed help solving a problem, right now? With Mantis, a developer is always just an email away!
We specialize in solving those tough technical WordPress problems and now with our WordPress care services we’re doing what we can to prevent those problems from arising.
Our clients have come to depend on us everyday to keep their website’s up-to-date and secure.
Will you support more than one site?
Our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.
How long does a task take to complete?
We complete tasks within 1-2 business days, most within 24 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
Can you help me with a specific job?
Here’s a short list of jobs we can help with. If you can’t find your specific job on this list or are still unsure of whether we can help, use Live Chat below and we’ll be happy to help you.
What does 24/7 support mean?
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a Mantis developer for extra help.
Are there limits to the tasks you’ll do?
To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope for our support plan subscriptions.
I want to white label your service. Is this OK?
Yes, we love to work with other developers, website builders, designers, and hosting providers that want to extend their support and be able to do more for their customers. To learn more, click here.
I’m thinking about signing up… when will you solve my problem?
First, we need to check your details and activate your account. Once that is done, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.
Still have questions?
Feel free to use the Chat option at the bottom right of the site, or click here to send us an email.