Below is an outline of our scope of support, the tasks that are and are not covered by our Support Plans or when ordering a One Time Fix
WordPress Issues
- Troubleshoot and fix theme errors in WordPress
- Troubleshoot and fix WordPress plugin errors
- Troubleshoot and fix WordPress contact form errors
- Fix WordPress database connection strings
- Unable to log in to WordPress
- Troubleshoot and fix WordPress image issues
- Troubleshoot and fix a media upload error in WordPress
- Troubleshoot and fix 404 error, broken links, or redirect issues
- Troubleshoot and fix WordPress core file errors
- Troubleshoot and fix a WordPress White Screen of Death
- Troubleshoot and fix a WordPress internal server error
WP Maintenance
- Minor content changes (text and images provided by client)
- Create new pages (client provides all content)
- Install, change or update a theme
- Install, activate or update a plugin
- Optimize WordPress database
- Remove bulk comments in WordPress
- Optimize images in WordPress
- Preventing WordPress comment spam
- Remove and clean out comment spam
- Update WordPress to a new version
- Improve WordPress security
- Install and configure a caching plugin
- Provide a backup of your website
WP Management
- Setup WordPress redirects
- WordPress config file changes
- Update, activate or reset WordPress permalinks
- Set up Analytics
- Install a comment system in WordPress
- Unzip a zip file
- Import or export WordPress database
- Move or Copy WordPress files to another folder
- Install WordPress
- Create and activate a child theme in WordPress
- Database find and replace
- Change the domain in WordPress
Not Supported
- Modify or configure DNS settings
- Configure and install an SSL certificate
- Phone support
- Sites containing explicit contents
- Recover a hacked site (click here)
- Clean up malware (click here)
- Site migration between hosts (click here)
- Build a new site (click here)
- Set up a theme for specific pages
- Update a highly customized theme
- Remove theme customizations
- Research previous theme customizations
- Transfer a non-WP site to WordPress
- Design work
- Sites hosted by WordPress.com
- Add custom functionality to a plugin
- Add individual products for WooCommerce
- Update customized WooCommerce
- Boost page ranks
- Building site backlinks
- Increasing site traffic
- SEO
- Paid marketing
- Create a plugin
- Create images
- Payment gateway configuration
- Create a Google Plus business listing
- Set up email accounts