Below is a complete outline of the tasks and services that are and are not covered under our Support Plans or when ordering a One-Time Fix.
Our goal is to make sure you understand exactly what’s included and where additional services or referrals may apply.
What’s Covered Under Support Plans & One-Time Fixes
1. WordPress Issue Troubleshooting
We diagnose and repair common WordPress errors and technical problems.
- Troubleshoot and fix theme or plugin errors and conflicts
- Troubleshoot and fix contact form issues (Gravity Forms, Contact Form 7, etc.)
- Resolve WordPress critical or fatal PHP errors
- Fix database connection or query errors
- Resolve memory limit or timeout errors
- Address SSL mixed-content warnings
- Fix WordPress login and authentication problems
- Resolve email sending issues (e.g., WordPress not sending notifications)
- Fix image upload or media library problems
- Repair 404 errors, broken links, or redirect loops
- Troubleshoot WordPress core file errors
- Resolve a White Screen of Death or internal server error
- Troubleshoot plugin/theme compatibility issues after updates
2. WordPress Maintenance Tasks
We handle everyday maintenance and optimization tasks to keep your site healthy and running smoothly.
- Minor content edits (text & image changes; content provided by Client)
- Creating new pages (content provided by Client)
- Installing, activating, or updating themes and plugins
- Updating the WordPress core
- Cleaning up transients and orphaned database data
- Optimizing and compressing images
- Removing or cleaning up comment spam
- Configuring caching or optimization plugins (e.g., WP Rocket, LiteSpeed Cache)
- Cleaning and optimizing the WordPress database
- Creating full site backups
- Reviewing and fixing broken internal links or missing media
- Applying general security improvements and updates
3. WordPress Management & Configuration
We perform configuration, setup, and environment adjustments within the WordPress installation.
- Setting up or managing redirects (301 / 302)
- Updating or resetting permalinks
- Editing or optimizing the wp-config.php file
- Setting up Google Analytics or other tracking tools
- Installing or configuring comment systems
- Importing or exporting databases
- Moving or copying WordPress files between folders
- Installing WordPress or creating child themes
- Running database find-and-replace operations
- Updating the site domain in WordPress
- Configuring SMTP for reliable email delivery
- Updating user roles and permissions
- Fixing timezone, date, or language settings
- Repairing or resetting WordPress cron jobs
4. Performance & Stability Checks
As part of ongoing maintenance, we perform light performance and stability checks.
- Identifying plugins or themes causing slow performance
- Checking for database bloat or large error logs
- Reviewing caching and hosting configuration for optimization opportunities
- Providing general recommendations for speed and stability
What’s Not Covered
The following items fall outside our standard support scope. These typically require specialized services, separate quotes, or referral to a trusted partner.
Hosting, Domains & SSL
- Modifying or configuring DNS settings
- Installing or managing SSL certificates
Security & Recovery
- Hacked site recovery (See Recovery Services →)
- Malware cleanup (See Malware Removal →)
- Sites containing explicit content
Site Development & Customization
- Full site migrations between hosts (See Migration Service →)
- Building new websites (See Development Service →)
- Setting up themes for specific pages
- Updating or removing heavy customizations in themes
- Researching or restoring previous theme customizations
- Transferring a non-WordPress site to WordPress
- Adding or modifying custom plugin functionality
- Creating plugins or other custom code
eCommerce & Integrations
- Adding or updating individual WooCommerce products
- Modifying customized WooCommerce setups
- Configuring payment gateways
Design & Marketing
- Graphic or design work
- SEO optimization or backlink building
- Paid marketing or ad management
- Creating images, graphics, or branding assets
- Creating or managing a Google Business profile
Other Limitations
- Phone support (email/chat support only)
- Support for sites hosted on WordPress.com
Need Help Beyond the Standard Scope?
If you need help with tasks outside our support scope — such as migrations, malware cleanup, or custom development — we offer specialized project-based services.
Disclaimer
All services provided under our Support Plans and One-Time Fix options are governed by the terms outlined in our official Terms of Service.
By requesting or purchasing support, you acknowledge and agree to those terms, including limitations of liability, credential requirements, and refund policies.