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Now tell us what you need done.

This creates your ticket. The more specific you are here, the less back and forth there is, and the faster a developer can start. Nothing on this page is shared with anyone outside WP Mantis.

Next Steps

To complete your request, please fill out this form. This will generate a ticket and provide us with the information we need to complete your request.

When providing usernames and passwords, please create a temporary user you can remove once we complete the task.

Encrypted in transit One-off logins kept 30 days Remove access when done

How we handle access

Temporary access only

Create a new administrator for the work, such as teamantis or wpmantis, and use [email protected] as its email. Never share your own login.

Not kept longer than 30 days

For a one time fix, a migration, or hack recovery, WP Mantis does not retain that login longer than 30 days.

Removed when the work is done

You remove the temporary user, or change its password, once the service is completed.

We will never ask for

Your bank details, your card number, or a password reset code. If something claiming to be us does, it is not us.

What happens next

Your ticket is created when you submit this form.
A developer reads it and tells you if anything is missing.
We take a full backup before we touch anything.
You get a note explaining what was wrong and what we changed.

Stuck on any of this?

If you are not sure how to create a temporary user, the short video shows it. If you would rather hand this over on a call, ask and we will walk you through it.

Watch how to add a user Ask for help

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