Fatal Error: Genesis Connect for WooCommerce – Solved!


If you just did updates on your Genesis powered WooCommerce website and now seeing an error message on your “shop” page and potential other places, your solutions is below.

You may see a blank page or a similar error on your shop page:

Fatal Error: Call to undefined function ……wp-content/plugins/genesis-connect-woocommerce/lib/template-loader.php:268

Why this is happening

WooCommerce rolled out an update, v3.3, and one of the major features was to increase theme compatibility. Which is cool, however, v3.3 was pulled because there were several issues, which you can read about here.

With the updated of WooCommerce, the Genesis Connect for WooCommerce plugin also rolled out an update, v0.0.10, which only works correctly with WooCommerce v3.3.

As a result, v0.9.10 has also been pulled and v0.9.9 has been reposted as the current version.

The Solution – “How do I fix this!?”

The solution is relatively simple, you just need to revert back to v0.9.9 of theĀ Genesis Connect for WooCommerce plugin.

Don’t want to deal with this issue yourself? Click here and I’ll do it for you!

This is pretty simple to do, here are the steps below.

  1. Deactivate the GCfW plugin from in the plugin directory
  2. Delete the GCfW plugin from the directory
  3. Search for the plugin in your WP Admin
  4. Reinstall and activate the plugin
  5. DONE! Problem Solved.

Need Support?

If you’re having difficultly with getting these things resolve. Request a One Time Fix here! I’ll have it sorted out within 24 hours!

If you you want to read more about this, you can use these links below:

  • https://wordpress.org/support/topic/fatal-error-2795/
  • https://wordpress.org/support/topic/latest-gcw-0-9-10-displays-blank-shop-page/

As always, feel free to ask any questions in the comments.