Get Started with a One Time Fix
You can order this one time service risk free. If we’re unable to fix your site, we’ll refund 100% of your money.
When ordering a One Time Fix you are agreeing to our Terms of Service.
- Page/Post Updating Failed
- Fatal Errors
- Upload Folder Not Writeable
- Medial Library Errors
- Mixed Content Error
- SSL Installations
- Content Updates
- Page Builder Issues
- Software Updates
- And more…
Do you do content changes?
Yes. We will make minor content updates and changes. The best use of our services, and the biggest ROI, comes from our ability to help take care of those technical issues you cant resolve.
How long will it take for you to fix my site?
When you order a One Time Fix, typically respond to your ticket within 12-24 hours. Once your ticket is assigned to one of our support techs, it can take 24-48 hours to complete your request.
Do I have to have a WordPress website?
Yes. Mantis only supports websites build with WordPress. If you’d like to convert your site to WordPress be sure to reach out, we can do that for you!
How does the refund work?
If we can’t fix* your site, or your request does not fall within our Scope of Support for the One Time Fix service, we will refund 100% of your money.
What is a “Job”?
A job (or fix) is a task that can be completed by our team within 30 minutes. It can be a content update/change, or fixing a fatal error. If a single request requires 60 minutes, that is the same as using 2 job credits.
How do I submit a ticket?
Once you complete your order for the One Time Fix, you will be taken to a page where you create your ticket and provide the information we’ll need to access your site.
What does 24/7 support really mean?
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a developer for extra help.
Do you have any discounts?
Sometimes we do! If you subscribe to The Mantis Report, we will send you a coupon for $10 off your first One Time Fix order.