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Support Board

A help desk and live chat for your website, with WhatsApp, Messenger and other channels in one inbox.

$69 one time (was $120)
4.5 rating, 104 AppSumo reviews

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What it does

Support Board puts a chat on your website and gathers conversations from WhatsApp, Messenger, Telegram, email and more into one place for your team.

It includes saved replies, departments, agent assignment, a ticketing system, a multilingual knowledge base and reports. It works with WordPress and syncs your WordPress users, and its chatbot can take TidyCal bookings right in the chat.

It fits businesses that answer the same questions every day across several channels and want one place to handle them.

Key features

  • Website chat, tickets and offline messages
  • WhatsApp, Messenger, Telegram and email in one inbox
  • Saved replies, departments and agent routing
  • Multilingual knowledge base and real-time translation
  • WordPress integration that syncs users and admins
  • Chatbot that can book TidyCal appointments
  • Installable mobile web app for agents

Good for

Common questions

Saved replies and a knowledge base cut repeat typing.

WhatsApp customers

Reply to WhatsApp from the same inbox as web chat.

Booking by chat

Let the chatbot schedule TidyCal appointments.

Before you buy

  • WhatsApp needs the official WhatsApp Cloud API, 360dialog or Twilio, which charge their own fees.
  • You must redeem your code within 60 days of purchase.
  • A lifetime deal is a one-time payment for the plan you buy. Check its limits against what you need now and in a year, since upgrades later can cost more.

Questions

Does it work with WordPress?

Yes. It syncs your WordPress users and admins, so agents can log in without separate WordPress credentials.

Is there a mobile app?

Yes. An installable web app for Android and iOS lets agents chat from a phone or tablet.

Can I change how the chat looks?

Yes. You can change colors, images, layout and CSS, and white-label it.

More live chat & support tools

Rather not wire it up yourself?

We build the site and connect the tools.

On a Growth Plan we set up your booking, forms, email and chat so they work together with your website, then keep it all running.